Terms & Conditions

This website is operated by C&C Perfume Factory LTD. We are registered in England and Wales and our registered number is 13070084 and our office address is  17 Elm St, Cardiff, CF24 3QS. 

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern C&C Perfume Factory relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The use of this website is subject to the following terms of use:

 

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.

  • This website uses cookies to monitor browsing preferences. 

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

SHIPPING


First Class - £3.90

First class aims to deliver your parcel within 2-3 days to arrive including Saturdays.

 

Second Class - £3.50

Second class aims to deliver your parcel within 3-5 working days including Saturdays.

 

Next Day Delivery - £7.00

In a hurry for your fragrance? Then choose Next Day delivery. Orders placed before 4pm for next day are eligible.

 

Click and Collect

Not going to be in? Not too worry, add click and collect to your order for delivery to your local Post Office, whether it’s first or second class post, Monday-Saturday just simply collect. Enter the address of your local Post Office when prompted to input your address.

 

Note. Bank Holidays Excluded

 

RETURNS


As much as C&C Perfume Factory want you to be happy with your purchase we accept that at times returns are requested whether it’s due to a change of mind or the product is damaged. You have 28 days to return the product from the day of purchase and as long as the item is undamaged (if you’ve changed your mind) in the condition it’s arrived to you, which is a pristine box, unopened and still sealed ( if items already sealed) or if it’s damaged as you found from opening your item. You’ll receive a refund upon items return to the amount of the product cost only. Your statutory rights are not affected.

To request a return address, please fill out the Queries section on our homepage.

 
PAYMENT

We accept payment in GBP (£) through Visa, Maestro, Visa Electron and MasterCard. We also accept payment through our PayPal account for GBP Like all security we do not hold any credit card details. All payments are processed securely through our approved payment provider's website.

PRODUCT DESCRIPTIONS

All products sold on our website are 100% authentic genuine products. Our Product Descriptions are accurate to each individual item, we accept that our pictures and colours can vary to others online. All descriptions, prices on our website are correct at the time the information was put on our system.

C&C Perfume Factory is an online retailer that sells directly to our Customers and not a wholesaler. The products we do buy from a wholesaler are 100% authentic and genuine brands.

PRIVACY POLICY

C&C Perfume Factory respects your privacy and only collects the information necessary to facilitate the delivery of our products to our Customers. All information is kept confidential and secured. The checkout process is secured by HTTPS / TLS encryption and it is safe for customers to purchase from our site. TLS (Transport Layer Security) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and secure. TLS is the industry standard and is used by millions of websites in the protection of their online transactions with their customers. Additionally, Wix Stores only works with payment gateways that offer the highest level of security certification
(PCI DSS Level 1).

PERSONAL INFORMATION

We use your personal information (name, address, telephone number, email address) to register and maintain customer accounts. Card details are only used to process payment for products purchased on our website. We will never transfer your personal data to any third party. We process your payments using secure payment method. We will notify you promptly in the event of any breach of your personal data which might expose you to serious risk. Only C&C PERFUME FACTORY has the information that you provide.

At C&C Perfume Factory your Personal Information is confidential (although we reserve the right to disclose this information in the circumstances set out below). We keep details on a secure server and we fully comply with all applicable Laws of Data Protection and consumer legislation. Our site is monitored and may capture information about your visit to us that can help us improve our service quality to you. We confirm that any Personal Information which has been provided to us and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office.

The information stored is for the following purposes:

• Processing of your orders

• Survey purposes to improve our Website and our services to you

• To administer this Website

 

You can unsubscribe at any time and we will remove you from our mailing lists if requested to do so.

 

C&C Perfume Factory

Online Fragrance Shop

SUBSCRIBE
  • Instagram
  • Grey Facebook Icon

Company Reg Number 13070084